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Making a Complaint

We're here to help

We are sorry to hear you are unhappy with the service you have received. To ensure we help deal with your complaint as quickly and as efficiently as possible, please use the contact information below to help direct you to the correct team. 

Leasing & Maintenance Complaints

If you have a complaint regarding your leasing contract or maintenance package, you will need to contact Hitachi Capital Vehicle Solutions (HCVS) direct. You can read HCVS's full complaints policy HERE.

Call HCVS

0800 542 5578

Write to HCVS

HCVS Complaints Team
Kiln House
Newbury
Berkshire
RG14 2NU

Breakdown Complaints

If you wish to complain about your experience with our RAC Breakdown Patrols, or you are unhappy with your Breakdown Cover, please contact us online wherever possible. We ask that you don’t post anything to us – unless you need to post any documents to use (for example, quotes or receipts). You can view our full complaints policy HERE.

Call us

0330 159 0360

Our dedicated customer service advisers will try to resolve your concerns as soon as possible

Online Complaints

Submit your complaint and any supporting documents on our complaints portal

Submit Now

Write to us

RAC Motoring Services
Great Park Road
Bradley Stoke
Bristol
BS32 4QN

Home Charge Point Complaints

If you want to make a complaint regarding your home charge point installation, please contact British Gas directly.

Call British Gas

0333 2029 711

Email British Gas

ev@britishgas.co.uk

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