Making a Complaint
We're here to help
We are sorry to hear you are unhappy with the service you have received. To ensure we help deal with your complaint as quickly and as efficiently as possible, please use the contact information below to help direct you to the correct team.
Leasing & Maintenance Complaints
If you have a complaint regarding your leasing contract or maintenance package, you will need to contact Novuna Vehicle Solutions direct. You can read the full complaints policy HERE.
Breakdown Complaints
If you wish to complain about your experience with our RAC Breakdown Patrols, or you are unhappy with your Breakdown Cover, please contact us online wherever possible. We ask that you don’t post anything to us – unless you need to post any documents to use (for example, quotes or receipts). You can view our full complaints policy HERE.
Home Charge Point Complaints
If you want to make a complaint regarding your home charge point installation, please contact British Gas directly.